Welcome to D Looking Glass. Please read through our terms and conditions carefully before placing an order. By using our website, you have agreed to be bounded by the terms and conditions outlined below. Please also read our privacy statement regarding any personal information that you may provide us with when placing an order.


AREAS OF DISTRIBUTION
It is possible to arrange shipment of our goods to other destinations worldwide, but all transactions are bounded under the terms and conditions stated in this document.



YOUR REQUIRED INFORMATIONTo purchase from D Looking Glass' website, you will need to register some details with us. You are required to provide information about yourself that is up-to-date and accurate. The key information we require includes your name, your e-mail address, your phone number (For cases where we need to contact you directly for COD arrangements or courier service purposes) and your mailing address, including accurate postcodes. We will not be able to proceed and complete any transactions without these details.


COMPLETING YOUR ORDER
Please always double check your order details to confirm you are satisfied with the quantities and prices of the goods you wish to purchase. Always check you have selected the correct size and colour as well.

A Purchase Invoice email will be send to you within 24 hours containing payment details - amount, postage / COD cost (if any). This email does not constitute our acceptance of your order or a guarantee that it can be fulfilled, as priority will be given to customers who can remit the full payment first.

Order(s) will be cancelled automatically if payment is not made within 2 days time.


PRICING & DELIVERY CHARGES
The prices payable for all items offered on our website are clearly displayed.

When items are reduced in price for promotional or sale periods, the new price will be displayed in red with the previous price shown in red with a strikethrough.

The prices shown for items on the website does not include charges for postage and packing (delivery). Delivery charges (p&p) will be added to the total product value of your order based on the delivery service you chose and will be conveyed to you via Purchase Invoice email.


PAYMENT METHODS
Information on postage (courier services) may be found in the Delivery Methods Information section of our website. Customers have two choices of delivery services. Courier Service or C.O.D (Cash On Delivery). 

Our official business banking transaction account is through Maybank. Account number will be provided to you once your order is confirmed. If for any reason, you are unable to remit payment through our Maybank account, please inquire within for other banks such as Public Bank, CIMB bank and Hong Leong Bank.


SECURITY
Ensuring that you are able to browse through and shop at D Looking Glass website is of vital importance to us. We have created a secure transactional site and all payment activities are encrypted to prevent any fraud or disclosure of personal information to an outside party.


TITLE
Item(s) that you have ordered remain the property of D Looking Glass until we have received payment in full for those item(s).


DELIVERY & RETURNS
More details on the delivery is provided in the Delivery Methods Information section of the website.


Delivery
We offer two types of delivery:
-  Courier Services (Pos Laju/Pos Ekpress)
-  C.O.D (Cash On Delivery)

For Pos Laju posting, a signature will be required for proof of receipt. If it is not possible for the postman to deliver the goods, the postman will leave instructions of how to pick up your package from the nearest Post Office. The purchaser can also make a call to the Post Office to request the postman to resend the package again the next day. 

D Looking Glass is not responsible for any loss or damages incurred during the shipping process once we've passed the package to the Post Office. 


RETURNS
If you have purchased from the site or subscribed to our mailing list to receive a newsletter / any information regarding any updates or news regarding our products or promotions, but would now like to unsubscribed, please write to us at info@dlookingglass.com.


SITE CONTENT & PRODUCT INFORMATION
Every care is taken to ensure that all information provided on this website is written best to our own knowledge and it's up-to-date.

This includes:
-  Product description and specifications.
-  Pricing and delivery charges.

The use of photographic images may defer slightly from actual product detail but we have made every effort to display the colors of our products that appears on the site as accurately as possible. Please note that the product colours you see will depend on your monitor's ability to read these colours. We cannot guarantee that your monitor's evaluation of product colour will accurately reflect the product upon delivery.


Availability of stock
Please note that whilst every effort is made to maintain the accuracy of information on available stocks, on occasion, discrepancies may occur. Should you place an order for an item displayed as available on our website and this item is in fact out of stock, we will notify you as soon as possible.

Use of this site is subject to the terms and conditions set out above.

At any given time, information posted on our website may be subject to inaccuracy or may be out-of-date. All content provided on the site is subject to change without prior notice.


COPYRIGHT & OUR CONTENT
Links to Other Sites

D Looking Glass intends to use its content to enhance and improve the shopping experience on its website. No content used on our site is intended to offend any of our visitors or customers. Any links we provide to other websites are chosen very carefully, to ensure the linked sites are appropriate and in line with our code for undertaking commercial activity. We cannot however absolutely guarantee the content of any linked website, as to its continuing quality or availability. 


USE OF THE D LOOKING GLASS WEBSITE
We may on occasion provide links to other websites. These sites will have been carefully selected by D Looking Glass subject to their relevance to our business. However, this does not constitute an endorsement or recommendation of those sites and should you chose to click on these links, you do so at your own risk. We accept no responsibility for the content or information held within these linked sites.


CONTACT US
If you have any further questions, please feel free to contact us at info@dlookingglass.com


CHANGES TO TERMS & CONDITIONS
We may revise or update the above terms and conditions at any time and without notice.

The copyright of all materials (imagery, graphics, photography, designs, trademarks, brand names and all other intellectual property) on this site belongs solely to D Looking Glass. All rights are reserved. No content(s) may be used by you or distributed to others for the purpose of commercial gain.

Good sold are not returnable or refundable*.


CONTACTING YOU
For Pos Express posting, no signature is required for proof of receipt. If it is not possible to deliver the goods personally, the postman will drop the package into your letter box.

Whilst we make every effort to maintain the accuracy of the pricing on our website, the price may be inaccurately shown due to typing error (very rarely!). Should we be unable to fulfil the order due to a pricing error, we shall contact you regarding the required adjustment and provide you with the opportunity to cancel or accept the order based on the correct pricing.

Once we have received your order, we will send you an Order Request email to confirm receipt within 5 minutes. This email will provide you with the core details of your order(s). Should we have any queries about your order(s) or have any problems in processing your order(s), D Looking Glass will email you directly to inquire.

Please note that all purchases are subject to availability.